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Call Centre Management

Call Centre Management 

INTEC Call Centre Agent Short Programme Certificate

During the course of your studies, you will learn about call centre operations, customer relations and technical support in a call centre.

INTEC Call Centre Management Professional Certificate

This course will enhance your skills so that you can manage your call centre more effectively and maximize your personnel, team and operational performance.

INTEC Customer Care Short Course Certificate

This course will enhance your skills in dealing with both clients and colleagues, telephonically and face-to-face.

INTEC Customer Relationship Management Short Course Certificate

During this course you will gain the knowledge and skills needed to deal with both clients and colleagues, telephonically and face-to-face. You will enhance your people skills in order to provide the best possible service.
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INTEC College (Pty) Ltd. is provisionally registered as a private college with the Department of Higher Education and Training under the Continuing Education and Training Act, No. 16 of 2006. Registration Certificate Number: 2008/FE07/025. INTEC College (Pty) Ltd. is provisionally accredited by Umalusi, the Quality Council for General and Further Education and Training. Accreditation number: FET 00037. INTEC College (Pty) Ltd is further accredited by the Quality Council for Trades and Occupations (QCTO) Accreditation number: 13/0006.