Call Centre Management

Call Centre Management 

INTEC Call Centre Agent Short Programme Certificate

The INTEC Call Centre Agent Short Programme Certificate is just the rogramme youve been looking for if you want to learn about the duties of a call centre agent.

INTEC Call Centre Management Professional Certificate

Looking to run your Call Centre more effectively, as well as maximising your personnel, team and operational performance? Then this course was designed just for you.

INTEC Customer Care Short Course Certificate

Everyone who is involved in sales or who deals with the public, should know how to interact with people in a professional manner. This informative short course will teach you the ins and outs of dealing with both clients and colleagues, telephonically and face to face.

INTEC Customer Relationship Management Short Course Certificate

This short course focuses on attracting and retaining customers through excellent customer service, cooperation, trust, commitment and the sharing of information. It is designed to improve your competence in the fields of sales, customer service, and contact centre operations.
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INTEC College (Pty) Ltd. is provisionally registered as a private college with the Department of Higher Education and Training under the Continuing Education and Training Act, No. 16 of 2006. Registration Certificate Number: 2008/FE07/025. INTEC College (Pty) Ltd. is provisionally accredited by Umalusi, the Quality Council for General and Further Education and Training. Accreditation number: FET 00037. INTEC College (Pty) Ltd is further accredited by the Quality Council for Trades and Occupations (QCTO) Accreditation number: 13/0006.